Delete your account and data

Last updated: September 2026

This page is for the BildProof app (iOS and Android) by Ritika Singh, Bad Schönborn, Germany. You can delete your account in the app, or ask us to do it by email if you no longer have the app.

In the app

Open Profile → Data & privacy → Delete account and confirm (in German: Profil → Daten & Datenschutz → Konto löschen). Your account is deleted straight away.

Without the app

Email hallo@bildproof.de with the subject “Delete my account”, from the email address you use for your account. We may ask you to confirm that the account is yours. We delete it within one month and tell you by email when it is done.

What is deleted

• your account and its email address
• the reports stored on our servers: photos, notes, meter readings, the room scan data and the location check result
• your usage statistics (these are deleted automatically after 30 days anyway)
• an active monthly plan, which is cancelled at the same time

What is kept

• The seal data of reports that were already sent: the fingerprints of the photos, the signature, the timestamp and the sealed list the fingerprint is made from. It holds text such as the address, the names and the findings, but no photos. It stays so that anyone holding a copy of a report can still check that it is real.
• Invoices and payment records, for as long as tax law requires (up to 10 years).

Reports saved on your phone stay there until you delete them in the app or remove the app. Copies already emailed to other people cannot be recalled.

More detail is in our privacy policy (in German).