Reporting damage on FeWo-direkt and Vrbo: deadline and cover
Reporting damage on FeWo-direkt and Vrbo: deadline and cover
On FeWo-direkt and Vrbo you have 14 days after checkout to file a damage claim. Cover extends at most to the deposit amount you set.
Unlike Booking.com, the platform stands behind valid claims up to that amount even where nothing can be collected from the guest. You set the ceiling yourself.
Vrbo Help, filing a damage deposit claimIn 60 seconds
FeWo-direkt is the German brand of Vrbo. The process and deadlines are the same.
The claim goes through the dashboard within 14 days of checkout, for both the deposit and the card-on-file method.
Valid claims are covered up to your deposit amount even where nothing can be collected from the guest. So you set the level of cover yourself.
If you file no claim, the deposit is refunded to the guest automatically after 7 or 14 days, depending on your setting.
Before filing you are expected to contact the guest and share your evidence. That assumes the evidence already exists.
What Vrbo provides
A damage claim must be filed through the dashboard within 14 days of checkout. Valid claims are covered up to the amount of the damage deposit held. Without a timely claim the deposit is refunded to the guest. These are platform rules, not law.
The platforms compared
| Deadline | Ceiling | |
|---|---|---|
| Airbnb | 14 days or next check-in | Host damage protection |
| Booking.com | 14 days | €250 |
| FeWo-direkt and Vrbo | 14 days | your deposit amount |
How Booking.com works is in Reporting damage on Booking.com; how to protect yourself without AirCover is in Damage from Booking.com and Vrbo guests.
Common mistakes
It is simultaneously the ceiling on your cover.
After that the refund to the guest is automatic.
The expected first step assumes you already have proof.
What to do next
Choose the deposit amount deliberately; it limits your cover. Do it with BildProof, about two minutes a room →
File within 14 days through the dashboard.
Capture the condition at every turnover so the evidence exists.
Frequently asked questions
Is FeWo-direkt the same as Vrbo?
Yes, FeWo-direkt is the German brand of the same platform. Process, deadlines and cover are identical, and claims go through the same dashboard.
How high should I set the deposit?
High enough to cover realistic damage, because it is simultaneously the ceiling on your cover. Set too low it barely protects you; set too high it costs bookings. Anchor it to the value of the most vulnerable items in the flat.
What happens if I miss the deadline?
The deposit refunds to the guest automatically, after 7 or 14 days depending on your setting. After that only a direct claim against the guest remains, and that is hard to enforce without a documented condition.
This page gives general information as at the date shown. It does not replace legal advice on an individual case.