Reporting damage on FeWo-direkt and Vrbo: deadline and cover
How to claim damage from the deposit before it goes back to the guest.
Report the damage in the dashboard within 14 days of checkout and show the guest your evidence first. Vrbo pays valid claims up to the deposit amount at most.
What matters for the claim?
The deposit sets the frame. The deadline, the amount and your evidence decide what you can get from it.
- 1
Deadline
Report within 14 days of checkout, otherwise the deposit goes back automatically.
- 2
Deposit amount
You set the deposit yourself, and it is the upper limit of your claim.
- 3
One claim
Nothing more can be withheld after the first claim, so put everything together.
- 4
Repair costs
You can deduct reasonable repair costs if the damage is documented and reported in time.
- 5
Evidence to the guest
Show the guest your evidence before you file the claim.
- 6
Before-state
A photo after checkout does not show whether the damage was already there.
Already have damage?
Guest damaged something?
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Which rules apply
According to Vrbo Help on damage deposit claims, you have 14 days after checkout to file a claim. It pays at most up to the deposit amount, and nothing more can be withheld after the first claim.
General information, not legal advice.
Frequently asked questions
Is FeWo-direkt the same as Vrbo?
FeWo-direkt is the German brand of Vrbo. The deadlines in this guide come from Vrbo Help; check in your dashboard that the same rules are shown there.
What happens if I miss the deadline?
Without a damage claim the deposit goes back to the guest automatically, within up to 14 days depending on your setting. After that only a claim directly against the guest is left.
Can I file a second claim later?
No. According to Vrbo Help, the amount cannot exceed the deposit, and nothing more can be withheld after the first claim. So put all the damage into one claim.
Also in this topic: A Guest Damaged My Short-Let. What to DoGuest will not pay for damage: demand, court order, claimHouse rules for a holiday flat: what is actually enforceablePet damage in a holiday flat: what you can recover
Next guest arriving soon?
Scan the place before check-in and after check-out. Then your claim with Vrbo rests on a comparison, not on a single photo.
See BildProof for hosts