Guides for hosts

Airbnb claim rejected: how to build your appeal

What you can do when Airbnb has turned down your damage claim.

BildProof EditorialUpdated 9/30/20261 min read
In short

Read the reason for the refusal and send support exactly the proof that was missing. Sending the same documents again usually brings the same answer.

What goes into an appeal?

An appeal almost only works with new proof. Go through these points in order.

  1. 1

    The reason

    Read exactly which point your claim failed on.

  2. 2

    Missing proof

    Find the evidence that answers exactly that point.

  3. 3

    Before picture

    A capture from before the stay shows that the damage is new.

  4. 4

    Original files

    Send only unedited photos, and none changed with AI.

  5. 5

    Cost proof

    Receipts, repair estimates and purchase records show what the damage costs.

  6. 6

    Short reasoning

    Say briefly which point of the refusal is wrong.

Already have damage?

Guest damaged something?

Don't just leave the photos in your camera roll. BildProof helps you document the damage, add supporting evidence and create an organised, sealed report for your claim.

Create my damage report · €9.99

One-time purchase · No app download required

Which rules apply

Under Airbnb's Host Damage Protection Terms, you ask the guest to pay within 14 days of checkout and file the request to Airbnb within 30 days. Evidence must be true and unaltered; if Airbnb cannot verify it, it may deny the request.

General information, not legal advice.

Frequently asked questions

How do I appeal?

Through Airbnb support, on the claim in question. Say briefly which point of the refusal is wrong, and attach the proof that shows it.

Is appealing worth it at all?

Yes, if you have new proof that answers the reason for the refusal. If not, your time is better spent on proof for your next guests.

Which deadlines apply to an Airbnb damage claim?

You ask the guest to pay within 14 days of checkout, for example through the Resolution Center. If the guest does not pay, you file the request to Airbnb within 30 days of checkout, with evidence.

More on this

GuideAirCover Won't Pay: Why Claims Get Denied and What to DoGuideAirbnb evidence rules 2026: what now counts as proof

Also in this topic: Photos as Airbnb Damage Proof: Why They Often FailBad Airbnb review after a damage claim: what to doAirbnb guest disputes the damage: which evidence counts

Next guest arriving soon?

Scan the flat before check-in and after check-out. Then your next claim rests on a before and after comparison.

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