Airbnb review after a damage claim: what you can do
How to handle a revenge review and still file your damage claim.
File your damage claim calmly and on time, whatever the review says. A review that clearly puts pressure on your claim can be reported through support.
What to do when a revenge review looms
The damage claim and the review run separately. This keeps both under control.
- 1
Keep the deadline
Ask the guest to pay within 14 days of checkout.
- 2
Claim calmly
Describe the damage briefly and without accusations.
- 3
Add evidence
A picture from before the stay shows that the damage is new.
- 4
Your own review
Review the guest separately from your claim.
- 5
Check the review
If it clearly refers to your claim, it breaches the policies.
- 6
Involve support
Report such a review through Airbnb support.
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Which rules apply
Airbnb's review policies prohibit reviews used to pressure or coerce someone into an action. For the damage claim, Airbnb's Host Damage Protection Terms apply: ask the guest within 14 days and file the request to Airbnb within 30 days of checkout.
General information, not legal advice.
Frequently asked questions
Can I have a revenge review removed?
Only if the breach is clear from the review itself, for example when the guest demands you drop the claim. A review that is simply bad cannot be removed, even if the timing makes the link obvious.
Should I wait until the review window closes before claiming?
No, because your claim deadline is shorter: you ask the guest to pay within 14 days of checkout. If the guest does not pay, you file the request to Airbnb within 30 days of checkout.
Should I still review the guest?
Yes, leave your own review separately from the damage claim. Reviews must be based on actual experience, so keep it factual.
Also in this topic: Airbnb Security Deposit & Damage: What Protects HostsAI-edited photos: why your Airbnb claim can fail on themProving smoke odour at Airbnb: which evidence counts
Next guest arriving soon?
Scan the flat before check-in and after check-out. Then a damage claim rests on a comparison, not word against word.
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