Filing an AirCover damage claim: deadlines, steps and evidence
How to report guest damage to Airbnb step by step without missing a deadline.
Record the damage before you clean, and ask the guest to pay in the Resolution Center within 14 days of checkout. If they do not pay, file the request to Airbnb within 30 days of checkout.
How do I report the damage?
The steps are simple, but the order matters.
- 1
Record it first
Photograph the damage before you clean or repair anything.
- 2
Ask the guest
Open a request in the Resolution Center within 14 days of checkout.
- 3
24 hours
That is how long the guest has to pay or decline.
- 4
Involve Airbnb
If they do not pay, file the request to Airbnb within 30 days of checkout.
- 5
Prove the cost
Attach receipts, a repair estimate or an invoice.
- 6
Show the before
Show the condition before the stay too, not just the damage.
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Which rules apply
Under Airbnb's Host Damage Protection Terms (version of 1 August 2026), you ask the guest to pay within 14 days of checkout and file the request to Airbnb within 30 days of checkout. The evidence must be legitimate and verifiable.
General information, not legal advice.
Frequently asked questions
By when do I have to report damage to Airbnb?
Within 14 days of checkout you ask the guest to pay in the Resolution Center. If they do not pay, you file the request to Airbnb within 30 days of checkout.
What documents do I need for an AirCover claim?
Photos of the damage, a short description and proof of the cost, such as a quote or an invoice. The claim is strongest when you can also show the condition before the stay.
Does Airbnb accept edited photos?
No. Evidence must not be doctored or falsified in any way, including by AI. If Airbnb cannot verify it, it may ask for more documents or deny the request.
Also in this topic: Reporting damage on Booking.com: deadline, process and maximumGuest Damage on Booking.com and Vrbo Without AirCoverBurn holes and cracked ceramic hobs: what the guest pays
Next guest arriving soon?
Scan your place before check-in and after check-out. Then your claim rests on a comparison of before and after.
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