Airbnb Resolution Center: process and deadlines
In which order you report damage through the Resolution Center and which deadlines apply.
Ask the guest to pay in the Resolution Center within 14 days of checkout. If they do not pay, file the request with Airbnb within 30 days of checkout.
How does a Resolution Center request work?
The route is fixed. Here is how to go through it step by step.
- 1
Start the request
Choose “Request money” in the Resolution Center and pick the reservation.
- 2
Reason and amount
Give the reason and a separate amount for each item of damage.
- 3
Attach evidence
Add photos, receipts or repair estimates and a short note.
- 4
24 hours
The guest has 24 hours to respond to your request.
- 5
Involve Airbnb
If the guest does not pay, pays only part or declines, you can involve Airbnb.
- 6
Deadlines
Request to the guest within 14 days, request to Airbnb within 30 days of checkout.
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Which rules apply
Under the Airbnb Host Damage Protection Terms you ask the guest to pay within 14 days of checkout, for example in the Resolution Center. If they do not pay, you file the request with Airbnb within 30 days of checkout, with evidence.
General information, not legal advice.
Frequently asked questions
Do I really have to ask the guest first?
Yes, the route starts with a request to the guest in the Resolution Center. Only if they do not reply, pay only part or say no do you involve Airbnb.
What if the guest simply does not reply?
After 24 hours you can involve Airbnb. You file the request with Airbnb within 30 days of checkout, with your evidence.
How long can I request money in the Resolution Center?
New requests are possible up to 60 days after the reservation ends. Damage claims, though, must be filed within 14 days of checkout.
Also in this topic: What Airbnb does not reimburse: consumables and wearAirCover Alternatives: Insurance, Deposits and Proof
Next guest arriving soon?
Scan the place before check-in and after check-out. That way your Resolution Center request rests on a comparison.
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