Reporting Airbnb damage: the deadlines at a glance
By when you must report damage to the guest and to Airbnb.
Ask the guest to pay within 14 days of checkout. If they do not pay, file the request with Airbnb within 30 days of checkout.
What do you need to do, and when?
The deadlines run from the guest's checkout. This keeps you on track.
- 1
At checkout
Check the place right after the stay and photograph any damage.
- 2
Gather evidence
Have receipts, repair estimates and an inventory with purchase dates ready.
- 3
Within 14 days
Ask the guest to pay, for example in the Resolution Center.
- 4
24 hours
That is how long the guest has to respond to your request.
- 5
Within 30 days
If they do not pay, file the request with Airbnb with your evidence.
- 6
Before the next guest
Record the condition before the next check-in, so damage can be linked to one stay.
Already have damage?
Guest damaged something?
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Which rules apply
Under the Airbnb Host Damage Protection Terms you ask the guest to pay within 14 days of checkout. If they do not pay, you file the request with Airbnb within 30 days of checkout, with evidence.
General information, not legal advice.
Frequently asked questions
What is the deadline for Airbnb damage claims?
Within 14 days of checkout you ask the guest to pay. If they do not pay, you file the request with Airbnb within 30 days of checkout.
Does the deadline end at the next check-in?
No. The terms name only 14 days after checkout. Still, it helps to report before the next guest arrives, because afterwards damage is harder to link to one stay.
What happens if I miss the deadline?
Then a condition for reimbursement by Airbnb is missing. Check the place right after checkout and report at once.
Also in this topic: What Airbnb does not reimburse: consumables and wearAirCover Alternatives: Insurance, Deposits and ProofAirCover Won't Pay: Why Claims Get Denied and What to Do
Next guest arriving soon?
Scan the place before check-in and after check-out. That way a damage claim rests on a comparison, and your evidence is ready before the deadline runs out.
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