Guides for hosts

What Airbnb does not reimburse: consumables and wear

Where Airbnb draws the line between wear and damage, and what you can claim.

BildProof EditorialUpdated 9/30/20262 min read
In short

Airbnb pays neither for normal wear nor for consumables left available to guests. Claim only damage the guest caused, and show the condition before the stay.

What does Airbnb not pay for?

The terms list several exclusions. These are the ones hosts meet most often.

  1. 1

    Consumables

    Shampoo, coffee, washing-up liquid or toilet paper, if they were available to the guest.

  2. 2

    Normal wear

    A sagging sofa cushion after two years is use, not damage.

  3. 3

    Age and upkeep

    Deterioration from use, age or lack of maintenance is excluded.

  4. 4

    Routine cleaning

    Cleaning that is part of normal checkout tasks is not reimbursed.

  5. 5

    Acts of nature

    Damage from acts of nature is excluded too.

  6. 6

    The exception

    Consumables locked away or excluded in the House Rules are not excluded.

Already have damage?

Guest damaged something?

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Which rules apply

Under the Airbnb Host Damage Protection Terms, normal wear and consumables are excluded, consumables only if they were available to the guest. You ask the guest to pay within 14 days of checkout.

General information, not legal advice.

Frequently asked questions

Does Airbnb really never pay for consumables?

As a rule, no. The exception is consumables clearly marked as unavailable to the guest, for example locked away or excluded in the House Rules.

Is a stain on the mattress wear or damage?

A fresh stain after a stay is damage if the mattress was clean before. A mattress that yellowed over years is wear.

What happens if I claim too much?

One clearly unfair item makes the fair rest less credible too. Claim fewer items, but exactly and with proof.

More on this

GuideHow to Prove Short-Let Damage Is NewGuideMattress stains from guests: what does the guest pay?

Also in this topic: AirCover Alternatives: Insurance, Deposits and ProofHow to File an AirCover Damage Claim: Step by StepAirCover Won't Pay: Why Claims Get Denied and What to DoReporting damage on Booking.com: deadline, process and maximum

Next guest arriving soon?

Scan the place before check-in and after check-out. That way a damage claim rests on a comparison, and wear stays separate from new damage.

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