Cleaner reports damage: how it becomes evidence
How to use the end-of-stay clean so reported damage can be linked to one stay.
Reported damage only becomes evidence once the condition is recorded before the next guest arrives. Make the capture a fixed part of every end-of-stay clean.
How does a report become evidence?
During the end-of-stay clean someone goes through every room anyway. That is where the capture belongs.
- 1
Before the next guest
Record the condition before the next guest moves in.
- 2
Part of the clean
The capture is a fixed step at every turnover.
- 3
Fixed list
Decide what gets photographed every time.
- 4
More than a message
A message shows when it was sent, not reliably when the photo was taken.
- 5
Unaltered pictures
A messenger app can compress or change pictures, so keep the originals.
- 6
Mind the deadline
On Airbnb you ask the guest to pay within 14 days of checkout.
Already have damage?
Guest damaged something?
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Which rules apply
Whoever claims damages under § 280(1) BGB must plead and prove the damage arose during the stay. On Airbnb you ask the guest to pay within 14 days of checkout, with evidence that is not altered in any way (Airbnb Host Damage Protection Terms).
General information, not legal advice.
Frequently asked questions
Can my cleaner handle the documentation?
Yes, they are the best choice for it. They are on site after every checkout anyway.
What if the damage is only noticed after the next guest?
Then the damage can hardly be linked to one booking any more. That is why the capture belongs in every end-of-stay clean.
By when must I report damage to Airbnb?
You must ask the guest to pay within 14 days of checkout, for example through the Resolution Center. If they do not pay, you file the payment request with Airbnb within 30 days of checkout. The deadline does not depend on the next check-in, but linking the damage to the stay does.
Also in this topic: Airbnb guest damage: who pays?How to Prove Short-Let Damage Is NewDamage found later: what can you still do?Calculating compensation: new price or depreciated value?
Next guest arriving soon?
Scan the flat before check-in and after check-out, ideally during the end-of-stay clean. That way a claim rests on a comparison of before and after.
See BildProof for hosts