Guides for hosts

Reasonable care on Airbnb: what it means for hosts

What Airbnb expects from hosts and how to make your care visible.

BildProof EditorialUpdated 9/30/20262 min read
In short

Airbnb may deny a request where the loss resulted from a failure to take reasonable care. Record the condition at every guest change and fix known damage soon.

How do you show reasonable care?

Airbnb does not define the term further. A fixed routine makes your care visible.

  1. 1

    Every guest change

    Record the condition before every check-in, not only when there is a dispute.

  2. 2

    After checkout

    Check the place right after the stay.

  3. 3

    Fix soon

    Repair known damage before the next guest arrives.

  4. 4

    Remove causes

    If the same damage comes back, deal with the reason for it.

  5. 5

    Keep records

    Keep the captures from every guest change.

  6. 6

    Meet deadlines

    Ask the guest to pay within 14 days of checkout.

Already have damage?

Guest damaged something?

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Which rules apply

Under the Airbnb Host Damage Protection Terms you must take reasonable care, and Airbnb may deny a request where the loss resulted from a failure to do so. You ask the guest to pay within 14 days of checkout.

General information, not legal advice.

Frequently asked questions

Can Airbnb reject my claim for this reason?

Yes, it can. Airbnb reserves the right to deny a request where the loss resulted from a failure to take reasonable care, which may be shown, for example, by repeat requests of the same type for the same listing.

What exactly do the terms require?

You must take reasonable care to avoid losses. The terms do not define it further; as a sign of a failure to take care they name repeat requests of the same type for the same listing.

How do I show care?

By doing it again and again. One record shows a moment, a record at every guest change shows a routine.

More on this

GuideAirbnb evidence rules 2026: what now counts as proofGuideHow to Prove Short-Let Damage Is New

Also in this topic: Airbnb Resolution Center: process, deadlines and orderAirbnb Damage Report Deadlines: The 14-Day RuleWhat Airbnb does not reimburse: consumables and wearAirCover Alternatives: Insurance, Deposits and Proof

Next guest arriving soon?

Scan the place before check-in and after check-out. That way a damage claim rests on a comparison, and your care is on record for every stay.

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